FAQ

Returns

• What is the return policy?
  We will offer a refund within 30 days from when your order is delivered. Send an email to support@merch-amsterdam.com if you want to return a product.
• Can I receive a refund?
  Yes, it will take 2-3 days when you will get your refund on your bank account.
• How do I make changes to an order I’ve already placed?
  Send an email to support@merch-amsterdam.com and we will help you with making changes.

Shipping

• Which shipping companies do you use?
  We are an official partner of DHL and PostNL.
• When will I receive my order?
  We ship your order within 24 hours and you will get an email with tracking information.
• What do I do if I never received my order?
  Send an email to support@merch-amsterdam.com and we will contact our shipping partner.
• What do I do if I received a defective order?
  Send an email to support@merch-amsterdam.com and we will resend your order.

Company Info

• Where are you located?
  We are based in Amsterdam and we ship our orders from our Amsterdam warehouse.
• How do I contact your company if my question isn’t answered here?
  Send an email to support@merch-amsterdam.com