What is the return policy?
We will offer a full refund within 30 days from when your order is delivered. Send an email to firstname.lastname@example.org if you want to return a product.
- Can I receive a refund?
Yes, it will take 2-3 days when you will get your refund on your bank account.
How do I make changes to an order I’ve already placed?
Send an email to email@example.com and we will help you with making changes.
- Which shipping companies do you use?
We are an official partner of DHL and PostNL.
- When will I receive my order?
We ship your order within 24 hours and you will get an email with tracking information.
- What do I do if I never received my order?
Send an email to firstname.lastname@example.org and we will contact our shipping partner.
- What do I do if I received a defective order?
Send an email to email@example.com and we will resend your order.
- Where are you located?
We are based in Amsterdam and we ship our orders from our Amsterdam warehouse.
- How do I contact your company if my question isn’t answered here?
Send an email to firstname.lastname@example.org